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Services


Phone Matching
Automatic Number Identification
Agent Priority
Call Volume
Account Manager
Billing and Collection
Pre-recorded Information
Multiple Programs for Contests and Promotions
Calling Cards
Visatel
Server Center Rates
An Indispensable Tool
There Are No Limits
Re-Match
Contests and Promotions
Itemized Call Reports
Your Ideas…Automated!
Requesting an Advantage 900 Service Number
Procedure for Creating a 900 Program with Saturn Audiotext
System Host Centers
Studiophonic Recording Studio


Phone Matching (Database Capture)
This information can prove useful for your demographic studies or for statistical and direct marketing purposes.

It allows you to develop a new database of clients or to obtain new information to be added to an existing database. Your program of telephone numbers can be structured to allow you to obtain the most information based on your needs for all 800, 900, or local lines.

Example: You are a car dealership advertising your products via an 800 service number. The potential customer who calls in begins by selecting the language in which he would prefer to receive information. Then he goes on to select the brand, model, and year of the car that interests him. Afterwards, for example, you can send this information to him through the mail.


Automatic Number Identification
One of the most interesting features of the new Digital Services Network technology consists of giving you the means of identifying a caller immediately, before you’ve even answered the call. This allows you to block out under-age callers and those who don’t pay their bills.


Call Volume
Saturn Audiotext maintains high performance equipment and is capable of managing calls in large quantities. Our equipment allows us to receive a multitude of calls simultaneously to one destination 900, 800, or local number, all within a short period of time.

An example of this would be an advertisement, placed either on television or radio, that encourages viewers or listeners to respond immediately by calling the advertised telephone number.

Our Audiotext server allows you to respond to a higher volume of calls simultaneously. The sound is clearer and call management is more rapid, secure, and economical.


Agent Priority
This option allows you to direct calls primarily towards your best agents so that you can better manage your incoming calls, thereby improving the quality of the service.

Agent Priority also allows you to better reward your agents because, whether they are paid by the call or by the minute, the program will motivate them to do their best in order to be called first and thus receive a larger volume of calls.


Account Manager
The person in charge of your account at Saturn Audiotext is your link with all our other departments from the moment you begin to do business with us. This person will work with you through all the stages of your project and is responsible for your overall satisfaction.


Billing and Collection
You will decide the rate at which your clients will be billed. Stentor (Bell Canada) will see to the billing of all calls placed to your 900 number from anywhere within Canada.

The rates may vary from 50 cents ($0.50) per minute up to a maximum of fifty dollars ($50) per call for 900 lines and $15 per call for 976 lines, which are served solely in Quebec.


Pre-recorded Information
This program is used to provide pre-recorded information regarding your business hours, business address, or simply your products and services, such as legal advice lines, horoscopes and other services.


Multiple Programs for Contests and Promotions
Our programs allow you to print codes and have them inserted in your postal mailings. When your clients call in to your information line, after the initial survey or information is given, they will be asked to enter this code to have a chance at winning a prize (the number of chances is up to you).

We offer a vast selection of programs for your contest and promotional needs. Contact one of our representatives today to find out more.


Calling Cards
The prepaid calling card is a smart, practical tool responding to the growing needs of today’s consumer.

In keeping with the latest technological trends, this card allows its user to purchase minutes for the desired service in advance. In this way, the user can benefit from his calling card at any given time from any location. This secure, discreet item also makes a wonderful gift.

How does the calling card work?

It’s as simple as saying “hello”! Take the example of our calling card for “La Clinique d’Ésotérisme du Québec”, a prepaid psychic consultation worth 10 minutes of uninterrupted time. (If the client wishes, he may use only a portion of the time and keep the remainder for another consultation.)

The holder of the calling card must follow the instructions on the back of the card. The user simply dials the number on the back of the card using a touch tone telephone.

To uncover the telecode number, the user must scratch the black band on the back of the card; there he will find an 8-digit number. This number is extremely important, for it is the telecode number that will allow access to the prepaid service.

The holder will be able to listen to the descriptions, along with the special abilities, of each of the psychics available at the time of his call. (Please note that the calling time does not run out while the user listens to these descriptions.) Afterwards, the user selects the psychic with whom he wishes to consult and the call is then transferred.

What are the advantages of such a card?
  • It can be purchased as needed and does not require any commitment.
  • It is available for purchase at most stores.
  • No billing will appear on your telephone bill.
  • Guaranteed discretion.
  • Makes a great gift.
  • Makes a wonderful promotional item.
Calling cards can be sold in convenience stores, boutiques, etc.
Choice of live conversations.
Choice of interactive messages.
Choice of pre-recorded, multiple level messages.
Or all of the above 3 choices.


Can other options be added to a prepaid calling card?

Yes. This card may be used for all types of services, whether it’s for professional counseling, contests, promotions, surveys, or other services. We can develop calling cards to meet the needs of your specific service.


Visatel
This program allows users to purchase time for a consultation by credit card, performing the transaction themselves.

It’s very simple. The client enters the numbers appearing on his credit card. It is necessary to have a touch-tone telephone in order to use this service. The client obtains the service immediately, as soon as he has entered the numbers on his credit card.

However, the first time the client uses the service, he must speak to a customer service agent in order to supply credit card information that will then be used to validate his card. Once the card is validated, he will be able to make purchases on his own, without speaking to an agent.


Server Center - Rates
Programming fees: By application

User fees:

1 to 25,000 minutes per month
25,001 to 50,000 minutes per month
50,001 to 75,000 minutes per month
75,001 to100,000 minutes per month
100,001 to 200,000 minutes per month
200,001 to 300,000 minutes per month
300,001 to 500,000 minutes per month
500,001 to 1 000 000 minutes per month
1 000 001 to 2 000 000 minutes per month
 $0.140 / min
$0.135 / min
$0.130 / min
$0.125 / min
$0.115 / min
$0.10 / min
$0.09 / min
$0.08/ min
$0.07/ min


Call transfers: $0.14 / min.
You will be charged $450.00 per month or the “system user fee”, whichever is greater.(In that amount minutes are included).

Programmation fee : $750.00 per day for call center

Technician : $95.00 per hour

Technical support : Ask your sale representative.


An Indispensable Tool
We are so anxious to acquire the latest technology that we often overlook the telephone – the basic piece of equipment used around the world. The telephone has been a part of our daily lives for over a hundred years and Canada leads the world in the number of telephones per residence. Saturn Audiotext can help you transform your simple telephone into a computer that will give your clientele the information they need via your agents. At the same time, the system will take care of the billing process for the service used.

It’s a fact…In today’s world; people are willing to pay for faster, more efficient service. Most financial institutions are now charging fees for services that used to be free. Even the government uses 900 numbers to bill certain services to the taxpayers.


There Are No Limits
Your 1-900 number will give instantaneous access to people calling your company. Regardless of the services you are offering -- legal counseling, government services, renovation details, or professional advice -- your 1-900 number will allow you to serve your clientele more efficiently, with no waiting. A 900 number is ideal for fund-raising organizations. It allows you to operate with minimum staff and the potential donor is never put on hold. All you need do is publicize the 1-900 number; the donations are accepted automatically.

But this is only one of many possibilities. There are many more:
  • Promotions and contests.
  • Services billed per minute or per call: 800, 900, or 976 numbers.
  • Fundraising campaigns.
  • Result compilations (statistics according to your needs).
  • Automated call centers for 800 telephone service numbers.
  • Games.
  • Surveys.
  • Automated advice lines: Legal, Veterinary, Astrological, etc.
  • Gab Line
  • Party Line
  • Group Line
  • Sports.
  • Text to speach
  • Speach to text.
  • Information bulletins on specific topics.

Re-Match
This system allows the caller to immediately reach the last person with whom he consulted (so long as that person is still available). For example, if the client has just finished a call and wishes to consult with the same person again, he may redial the same number and then enter “00”. Our Re-Match system will automatically re-connect him with that same person.


Contests and Promotions
How does one advertise a product as effectively as possible to his clientele?
By way of an advertising contest.
Because people enjoy playing and love to win prizes.
Companies often make use of public surveys because it’s the most effective way to find out what people expect from certain products. Interactive telephony is the ideal way to obtain quick results.

We supply everything you need: computers, voice cards, maintenance, and customer assistance 24 hours a day. With our systems, you can answer a very high volume of simultaneous calls.


Itemized Call Reports
The call report itemizes the total number of calls made and minutes spent for each individual program. It also calculates the average length of calls made for each time period you request. This enables you to determine your peak hours for specific uses and consumers.

These reports also assist you in managing your personnel, whether they work from home or at the office. In addition, we can provide reports indicating the number of times an individual selection was made from a particular menu, including information of interest to you in tracking the use of this program by specific clientele (example: number of women, number of men, etc.).

This system is often used to determine the consumer’s interest level in the various parts of the program. It enables you to pinpoint your weak areas, and focus your advertising campaigns there. It also allows you to eliminate markets that are not well suited to your product or service.


Your Ideas…. Automated!
If you have a new concept for an Audiotext service, do not hesitate to mention it to the person in charge of your account at Saturn Audiotext. That person will work in close collaboration with our technicians to bring your project to life. Our systems were designed to be flexible, making them ideal for “made to order” projects.

You may be able to generate extra income if you have a service or information for which there is a consumer market.


Requesting an Advantage 900 Service Number
The following information is required by Bell Canada when requests are made for Advantage 900 lines.
  1. Name of service supplier (your company name)
  2. Billing name (your company name)
  3. Address
  4. Name of program (maximum 12 characters; example: Nostradamus)
  5. Business number
  6. Fax number
  7. Telephone number for information service (can be submitted later)
  8. Price of service (rate per minute or fixed rate per call)
  9. GST registration number
  10. PST registration number
  11. A description of your 900 program and an example of a typical call to your service. (What does your service consist of? Example: predicting the future. Submit a sample call.)
Promotional strategies: TV, radio, magazines, newspapers. If yes, then which ones. (State where advertising will be done, specifically name the magazines or newspapers, television or radio stations.)

Procedure for Creating a 900 Program with Saturn Audiotext
There are 4 steps to creating a 900 line program. The following procedure has been established to ensure that all the necessary steps are taken so that your 900 project is completed as soon as possible.

STEP 1

The first step is the most important. We gather the necessary information concerning the service you wish to offer and set the price the consumer will have to pay for this service. There will be a form to complete so that we may better respect the terms of your request. Once this form has been completed, the person in charge of your project will verify your concept. (All information given to Saturn Audiotext remains confidential.) We then make sure that your project complies with the regulations of the CRTC and your telephone company.

STEP 2

Step 2 consists of having your project analyzed by our programmers and technicians to make certain that all is in accordance with your request. This will also tell us what equipment, resources, and number of lines will be needed.

STEP 3

As soon as an agreement has been made that respects your programming needs and financial resources, your account manager will complete the “Information Suppliers Agreement”. An authorized representative of your company must sign this agreement.

During this third step, we will also help you complete the forms from Stentor that must be sent to the Telephone Company for approval. This step may take seven to fifteen business days. (Stentor is the corporation that represents the telephone companies within Canada.)

STEP 4

In this fourth and final step, your application is approved and the Telephone Company gives us your 900 number. At this time, the Operations Manager sees that your 900 number is programmed into our systems. This procedure may take five to ten business days. Once programming is complete, we will be able to give you a “starting date” on which you may begin taking calls.


System Host Centers
Because of our many satellite locations, you may find it to your advantage to host your systems with us. We have offices in Hull, Montreal, Quebec.

All of our offices are located ¼ mile from Bell power stations, making them perfect for 976 lines. We have access to a large volume of Centrex lines already installed on our premises.

We offer a fixed monthly rate (rent):

1st base = $250.00 2nd base = $225.00 3rd = $200.00



Studiophonic Recording Studio
Our professionally equipped recording studio will enable you to produce quick recordings or high quality pre-recorded instructions in 28 different languages by professional narrators. Our catalogue offers a vast selection of music and special effects that will ensure an end result of remarkable quality.

At Studiophonic we improve communications between YOU and the PEOPLE you wish to reach. Experts in the field for many years, our professionals at Audiotext have designed a studio on the cutting edge of telephony technology. We care about your expectations and can guarantee that you will receive optimum service.

We produce recordings for telephone prompts or high quality recorded instructions, supported by a vast library of music and special effects sure to correspond to your needs.


Our studio offers top equipment:
  • Numerical editing systems
  • Up to 64 independent tracks
  • Reverberation, delays, compression and equalization
  • A variety of formats: WAV, PCM, VOX, AIF, etc.
and special advantages:
  • A library of high quality special effects
  • A library of royalty-free music
  • A roster of professional narrators